MADEINDALAB / POLICY
LAST UPDATED: NOVEMBER 2026
At MADEINDALAB, every piece represents creativity, individuality and the freedom to break boundaries. We take pride in the work, detail and process behind our garments.
Please read our returns and refund policy carefully before placing an order.
We want every customer to be happy with their purchase.
For online orders, customers have the right to cancel eligible purchases within 14 days of receiving their order, in accordance with UK consumer law.
Once cancellation has been requested, the item must be returned within a further 14 days.
Items must be returned in their original condition, unworn, unwashed and with all original labels attached.
MADEINDALAB specialises in reworked, customised and individually transformed garments.
Due to the nature of our creative process, some pieces are unique and may have individual variations in design, finish and appearance.
Items made specifically to a customer’s measurements, specifications or personal requirements are not eligible for change-of-mind cancellations, unless faulty or otherwise required by law.
Please note that not every reworked or limited-edition item automatically falls into this category.
If your order arrives damaged, faulty or different from what you purchased, please contact us as soon as possible.
We ask that you provide:
We will assess the issue and arrange an appropriate solution in accordance with your consumer rights. This may include a refund, repair or replacement.
Once an eligible return has been received and approved, refunds will be issued to the original payment method.
Refunds will be processed within the timeframes required by applicable consumer law.
Please allow additional time for your bank or payment provider to display the funds.
For change-of-mind returns, customers are responsible for the cost of return postage, provided this was made clear before purchase.
For faulty, damaged or incorrectly supplied items, MADEINDALAB will cover reasonable return costs where required by law.
We recommend using a tracked delivery service, as MADEINDALAB cannot be responsible for items lost during a return shipment.
If you wish to exchange an item for a different size or product, please contact our team.
Exchanges are subject to stock availability and must comply with applicable consumer rights.
For all refund, return or exchange enquiries, please contact us through our official website or Instagram.
Please include your order number so we can assist you efficiently.
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